Frequently Asked Questions
Your guide to shopping the latest in consumer electronics.
What are your standard delivery timelines for large appliances?
Most large appliances such as refrigerators and washing machines are delivered within 3-5 business days. Our premium white-glove delivery service includes unboxing and basic setup to ensure your product is ready for use.
Do all electronics sold at Euronics come with a warranty?
Yes, every product sold at Euronics is genuine and comes with a standard manufacturer's warranty. We also offer extended protection plans for additional peace of mind on high-value items.
What is your return policy if I am not satisfied with my purchase?
We offer a 14-day return window for most electronics. Products must be returned in their original packaging with all accessories included. Please note that some items, like software or hygiene-related products, may be subject to different conditions.
Can I track my order once it has been shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email containing a tracking number and a link to our logistics partner's portal to monitor your shipment in real-time.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and secure bank transfers. For larger purchases, we also offer flexible financing options and monthly installment plans through our financial partners.
Do you offer installation services for smart home devices?
Yes, we provide professional installation services for a wide range of products, including smart security systems, home theaters, and built-in kitchen appliances. You can add this service at the checkout page.